Customer Survey Results shows that we are a Plant Service living up to our name

First off we would love to thank all of our clients who participated in our survey!  As Interior Plantscapers in Orange County we understand how important it is to keep business standards and values at the highest level possible and what better way to know this than to ask our clients!  We  appreciated all of your feedback and felt very warm and fuzzy with the pleasing results.

Our conclusion is that we are living up to our name:  The Personal Plant Service is providing quality work with a personal touch.

Below is a detailed summary of the results of our survey, please feel free to leave us any comments you have.  We are always striving to serve our clients the best way we can, so any feedback is always welcome at the Personal Plant Service.

~ Highlighted in BLUE are our top scores!  (the ratings are based out of 5 total)

OUR PEOPLE

Poor ~ Fair ~ Good ~ Superior ~ Exceptional ~ Rating

Professionalism                     0%       0%      2.2%       20%              77.8%           4.76

Plant Skills & Knowledge      0%        0%      2.2%      23.9%            73.9%           4.72

Tech’s communication          0%        0%      4.3%      23.9%             71.7%           4.67

Account left in good order    0%        0%      6.7%      26.7%             66.7%           4.60

Courteous & Friendly           0%         0%     0%        13%                  87%              4.87

OUR PRODUCTS

Poor ~ Fair ~ Good ~ Superior ~ Exceptional ~ Rating

Cleanliness & Health of          0%    0%      8.7%      34.8%              56.5%        4.48                your plants

Quality of plants &                  0%    0%      6.5%      28.3%               65.2%        4.59             containers  offered

Current design achieves         0%    0%      8.7%      30.4%              60.9%         4.52             desired results

Timely color rotations            0%    2.4%    9.8%      24.4%              63.4%         4.49

OUR PERFORMANCE

Poor ~ Fair ~ Good ~ Superior ~ Exceptional ~ Rating

Service is personalized        0%     0%       0%         28.3%              71.7%         4.72            and meets your needs

Quality of service                  0%     0%       0%         37%                  63%           4.63           meets expections

Timely response to              2.2%   0%      0%        21.7%                 76.1%        4.70            requests

Overall performance            0%     0%       0%         26.7%              73.3%         4.73

PUBLIC RELATIONS

1.  How likely are you to refer Personal Plant Service to a friend or relative?  Would you say the chances are:

Excellent        76.2%

Very Good      21.4%

Good              2.4%

Fair                  0%

Poor                0%

2.  May we use you as a reference?

Yes                   95.2%

No                    4.8%

As you can see from these results, we were thrilled to know that our customers feel that we are doing our job as Interior Plantscapers in Orange County exceptionally and living up to our name.

The highest compliment our customers give is to recommend us to family and friends, and 95% who responded said they would refer our service to others.  We are always interested in any referrals and would love to enhance your family or friends home or office.  Please let us know how we can help make more environments clean and beautiful places you’ll love to be!

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