The lectures that I attended were very informative, motivating, and had my brain thinking of new ways to improve upon not only my job but the entire company I work for.  My favorite one was about using the iPad as a business tool, I am a firm believer that a company should utilize all of the new technology that It can, it’s proven to boost sales, engage interest, and it makes you look like even more a professional when you can present something to the client that they can visualize and create changes to immediately if needed.

I was also very motivated and inspired by the keynote speaker, Mark Hoog who encouraged all of the attendees to find the leader within you as a person.  What struck me about the presentation is that it wasn’t directed to just us as a plantscape community, it was directed to everyone, no matter what you wanted to do or were doing.  He inspired the audience to always be true to yourself and your passions no matter what they may be and use that as a catalyst to unlock and create a leadership role for yourself to motivate, encourage, and inspire others to obtain the most out of their jobs not only in work but in life as well.

The last thing that I learned at the expo was actually something I never even thought of this whole time that I have been working for a plant company and that is, that there are other businesses and people out there just like me.  It was so refreshing to hear stories from other people within the plant world, not just technicians, but vendors, business owners, next generation horticulturists, and plant lovers.  I was able to get a whole other view on my job and I learned that it’s not just about my company, it’s about everyone as a whole, we all make up this beautiful industry and each of us keep it beautiful by coming together to share ideas, stories, and lessons that we can reflect back on the world.

Written By: Michael Dykhoff ~ Interior Plant Technican for Personal Plant Service in Orange County

1. We educate our clients on the benefits of plants, and created this website that will keep our commitment to education on going.
2. All of our crew at the Personal Plant Service love plants and have them in our homes and our office, so we practice what we preach!
3. We create our holiday’s gifts around giving our clients ideas in how they could be more green.
   

4. We donate to and support Green Plants for Green Buildings.
5. We are very careful in how we establish our routes and schedule our employees to conserve energy and gas. We have moved a lot of our service accounts to Bi-Monthly rather than weekly.
6. We use  plant cleaners to keep our insects controlled, rather than using toxic chemicals. We do not use Pesticides!
7. We use re-usable PAWS (felt cleaners for plants) and rags to clean our plants.
8. We recycle everything we can!
9. We use re-usable shopping bags when we do our shopping.
10. We continue to search for and use products that are earth friendly.
11. We  support our local Orange County Farmers Markets, and even grow some our own food!
12. We switched out many of our lights to compact fluorescent light bulbs (CFL’s) As well as having a programmable thermostat and fans in the office.

Our conclusion is that we are living up to our name:  The Personal Plant Service is providing quality work with a personal touch.

Below is a detailed summary of the results of our survey, please feel free to leave us any comments you have.  We are always striving to serve our clients the best way we can, so any feedback is always welcome at the Personal Plant Service.

~ Highlighted in BLUE are our top scores!  (the ratings are based out of 5 total)

OUR PEOPLE

Poor ~ Fair ~ Good ~ Superior ~ Exceptional ~ Rating

Professionalism                     0%       0%      2.2%       20%              77.8%           4.76

Plant Skills & Knowledge      0%        0%      2.2%      23.9%            73.9%           4.72

Tech’s communication          0%        0%      4.3%      23.9%             71.7%           4.67

Account left in good order    0%        0%      6.7%      26.7%             66.7%           4.60

Courteous & Friendly           0%         0%     0%        13%                  87%              4.87

OUR PRODUCTS

Poor ~ Fair ~ Good ~ Superior ~ Exceptional ~ Rating

Cleanliness & Health of          0%    0%      8.7%      34.8%              56.5%        4.48                your plants

Quality of plants &                  0%    0%      6.5%      28.3%               65.2%        4.59             containers  offered

Current design achieves         0%    0%      8.7%      30.4%              60.9%         4.52             desired results

Timely color rotations            0%    2.4%    9.8%      24.4%              63.4%         4.49

OUR PERFORMANCE

Poor ~ Fair ~ Good ~ Superior ~ Exceptional ~ Rating

Service is personalized        0%     0%       0%         28.3%              71.7%         4.72            and meets your needs

Quality of service                  0%     0%       0%         37%                  63%           4.63           meets expections

Timely response to              2.2%   0%      0%        21.7%                 76.1%        4.70            requests

Overall performance            0%     0%       0%         26.7%              73.3%         4.73

PUBLIC RELATIONS

1.  How likely are you to refer Personal Plant Service to a friend or relative?  Would you say the chances are:

Excellent        76.2%

Very Good      21.4%

Good              2.4%

Fair                  0%

Poor                0%

2.  May we use you as a reference?

Yes                   95.2%

No                    4.8%

As you can see from these results, we were thrilled to know that our customers feel that we are doing our job as Interior Plantscapers in Orange County exceptionally and living up to our name.

The highest compliment our customers give is to recommend us to family and friends, and 95% who responded said they would refer our service to others.  We are always interested in any referrals and would love to enhance your family or friends home or office.  Please let us know how we can help make more environments clean and beautiful places you’ll love to be!